Privacy Policy — FunBug

Last updated: September 3, 2026

FunBug operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FunBug is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Payment information including payment method (Cash on Delivery, card, or mobile wallet), transaction details, and payment confirmation. For COD orders, we do not collect or store card details; payment is collected by our courier partner at the time of delivery.
• Account information including your username, password, and preferences (if you create an account).
• Transaction information including items you view, add to cart, purchase, return, or exchange, and your order history.
• Communications with us including information you share when contacting our support team, for example via WhatsApp.
• Device information including your device, browser, network connection, IP address, and other identifiers.
• Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, or contact us.
• Automatically through the Services, including from your device and through cookies and similar technologies.
• From our service providers, including courier partners and payment processors who help fulfil your order.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

• Provide and improve the Services, including processing your orders, arranging delivery with our courier partners, handling COD payment collection, processing returns/warranty claims and refunds, managing your account, and recommending products.
• Marketing and advertising, such as sending promotional messages via WhatsApp, SMS, or email, and showing you relevant ads on social media and other platforms based on your activity with us.
• Security and fraud prevention, including verifying orders (e.g. order confirmation calls/messages), detecting fraudulent or fake orders, and protecting our store and customers.
• Communicating with you, including customer support and order updates.
• Legal reasons, including complying with applicable Pakistani law or responding to valid legal requests.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With Shopify and other service providers who help us operate the Services (e.g. payment processing, data analytics, cloud storage).
• With our courier partners (e.g. Leopards, PostEx, TCS or similar), who require your name, address, and phone number to deliver your order and collect COD payment.
• With marketing and advertising partners to show you relevant ads based on your activity with us, where applicable.
• When you direct or consent to sharing certain information with third parties.
• In connection with a business transaction (such as a merger), to comply with legal obligations, or to protect the rights of FunBug, our users, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify and its service providers, which may be located outside Pakistan, in order to provide the Services to you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. We are not responsible for the privacy or security practices of any third-party site. We encourage you to review the privacy policies of any third-party site you visit.

Children's Data

The Services are not intended for use by children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below to request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend avoiding sharing sensitive information over unsecured channels.

We retain your personal information for as long as necessary to fulfil your orders, maintain your account, comply with legal obligations, and resolve any disputes.

Your Rights and Choices

You may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of your personal information, subject to our legal and operational requirements (e.g. order records we're required to keep).
• Opt out of marketing communications at any time by replying "STOP" to promotional messages, unsubscribing from emails, or contacting us directly. You'll still receive non-promotional messages related to your orders even if you opt out of marketing.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us directly using the details below — we're happy to work with you to resolve it.

International Transfers

Because our Services are hosted on Shopify's infrastructure, your personal information may be processed and stored outside Pakistan. Shopify maintains appropriate safeguards for this processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/operational reasons. Any changes will be posted on this page with an updated "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please reach out to us:

📱 WhatsApp: 0320-7843688 📧 Email: funbugsupport@gmail.com 📍 Address: Punjab Small Industries Cooperative Housing Society, near DHA Phase 2, Lahore, Pakistan 🕐 Hours: Mon–Sat, 12PM–8PM